Our Process

Our Process is as follows: 

  1. We prepare a Quote according to the information provided
  2. The client Approve the Quote, with all relevant information needed on the Invoice
  3. We prepare an Invoice
    • For Branded Option:
    • As soon as we received the POP for the Full amount, or when arranged with us, for the 50% Deposit:
      • The client sends us ALL the information needed for the Branding (Logo’s in PDF or JPEG, as well as all additional wording, colour, etc)
      • We send all the Branding information to the Embroiders or the Printer to do the Digitizing. The Digitizing does not always just take a day or two, as our Embroiders and Printers are extremely busy. They forward it to us at their earliest convenience
      • We forward the Artwork done by the Embroiders or Printers back to the client for approval
      • As soon as the client has Approved the Artwork in writing, we send the fabric to the Embroiders or Printers to start working on the order. They do not get the fabric before we received approval from the client in writting
      • The minute we get the fabric with the branding back from the Embroiders or the Printers, we will start working on the order
    • For None-Branded Option:
    • As soon as we received the POP for the Full amount, or when arranged with us, for the 50% Deposit, the fabric will go to the seamstress to start working on your order
  4. We keep all our client updated on the progress of their order, on a weekly base
    • Depending on the number of orders we get in:

 For all orders with Branding, we allow 20-25 working days, as we outsource to Pretoria’s best, and unfortunately, due to all the orders they are getting in most of the time, they are not always able to get work done as fast as they would like. For all work with No Branding, we allow 15-20 working days, especially when we receive orders for colours of fabric that is a bit harder to get hold of from time to time. 

    • Please keep in mind that every item is hand-made by our one inhouse seamstress and not mass production.
    • That is not to say that an order will take this long, as it hardly ever happens, but rather be prepared to wait a little longer and get your order earlier than the other way around!
  1. As soon as your order is done, we will inform you via email, and request the information needed for all courier purposes. Collection dates and times will also be on this email.
  2. If you still have an amount outstanding, if you only had to pay a deposit, you would have to pay the remaining amount BEFORE collection / delivery will take place.
  3. We kindly ask you to forward us pictures of your order, after you have received it, for our marketing purposes.
  4. You are also welcome to leave a review for us on Facebook or on our website.

  Just a reminder that we only order and get our fabric delivery once a week on a Monday. If we missed it this week, it will have to wait for next week Wednesday before we will be able to place the next order.

PS: All quotes are only valid for 30 days, and are there after subject to change due to suppliers price increases, etc. 


If you have any questions, please feel free to contact us directly.