We prepare a Quote according to the information provided by the client.
The client approves the Quote, ensuring that all relevant information required for the Invoice is correct.
Once the Quote has been approved, we prepare the Invoice.
As soon as we receive the Proof of Payment (POP) for the required deposit amount, as indicated on your Invoice:
• The client sends us all the information required for branding, including logos (PDF, JPEG, or PNG format), wording, colors, and any additional requirements.
• We place your fabric order on the next Wednesday order date. Please note that all fabric and supply orders are placed only on Wednesdays for deposits received in time. If payment is received after the cut-off, your order will be included in the following week’s order.
• We forward all branding information to our embroiderers or printers for digitizing. Please note that digitizing may take longer than expected, as our branding partners are often extremely busy.
• Once completed, the artwork is sent back to us and then forwarded to the client for approval.
• As soon as the client provides written approval of the artwork, we send the fabric to the embroiderers or printers to begin production. No fabric is sent for branding before written approval is received.
• Once the branded fabric is returned to us, production on your order begins immediately.
As soon as we receive the Proof of Payment (POP) for the required deposit amount, as indicated on your Invoice:
• We place your fabric order on the next Wednesday order date. Please note that all fabric and supply orders are placed only on Wednesdays.
• Once the fabric delivery arrives, it is sent directly to our seamstress to begin production on your order.
We keep all our clients updated on the progress of their orders on a weekly basis.
Lead times depend on the number and size of orders currently in production, as well as fabric availability.
Please allow 20–25 working days for all branded orders. We outsource all embroidery and printing to some of Pretoria’s best branding specialists. Due to the high volume of work they receive, turnaround times may occasionally be longer than expected.
Please allow 15–20 working days for all non-branded orders, especially when less common fabric colors are required. Please keep in mind that every item is hand-made by our one in-house seamstress and is not mass-produced.
This does not mean your order will necessarily take the full estimated lead time, as this rarely happens. We would simply rather prepare you for a slightly longer wait and deliver earlier than expected.
As soon as your order is ready, we will contact you via email to:
• Request payment of the outstanding balance (if applicable)
• Request the information required for courier arrangements
• Confirm collection dates and times
Please note that if there is still an outstanding balance, the remaining amount must be paid before collection or delivery can take place.
We kindly ask clients to send us photos of their completed orders after receiving them, as we love showcasing our work for marketing purposes.You are also welcome to leave us a review on Facebook or on our website.
We only place fabric orders once a week, on a Wednesday, and fabric deliveries are generally received on Mondays. If we miss the current week’s order, the next available fabric order will only be placed the following Wednesday.
PS: All quotes are only valid for 30 days, and are there after subject to change due to supplier's price increases, etc.
If you have any questions, please feel free to contact us directly.
